ARORA, Anu. Agentic AI in Enterprise Service Management: Transforming ITSM and ITOM with Autonomous Intelligence on the ServiceNow Platform. International Journal of Artificial Intelligence and Machine Learning, [S. l.], v. 6, n. 9s, p. 816–823, 2026. Disponível em: https://www.svedbergopen.com/index.php/ijaiml/article/view/1546. Acesso em: 6 sep. 2026.