Arora, A. (2026) “Agentic AI in Enterprise Service Management: Transforming ITSM and ITOM with Autonomous Intelligence on the ServiceNow Platform”, International Journal of Artificial Intelligence and Machine Learning, 6(9s), pp. 816–823. Available at: https://www.svedbergopen.com/index.php/ijaiml/article/view/1546 (Accessed: 6 September 2026).